PRIVACY POLICY — SELTOSA

Last updated: September 3, 2026

This Privacy Policy explains how the Seltosa app ("Seltosa", "the app", "we", "us") collects, uses, and protects information when you use it. Seltosa is a business ordering and production-tracking app for Seltosa Group's clients and staff (covering the Seltosa Non-Woven and Balaji PVC divisions).

By signing in and using the app, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following information to operate your account and the ordering/production-tracking features of the app:

Account and sign-in information:

  • Mobile phone number (used to sign in via a one-time WhatsApp code — see Section 2)
  • A temporary one-time verification code sent to your number, and related sign-in metadata (send/expiry timestamps, number of attempts) — this is deleted automatically once you verify successfully or it expires

Business profile information (provided by you):

  • Contact person name
  • Company name
  • Business address
  • GST number (optional)

Order and business activity:

  • Orders you place or manage (product category, size, quantity, and related order details)
  • Order status history and any notes or comments attached to an order
  • Your association with a business account, if you access the app as an organization's client or staff member

Device and notification information:

  • A push notification token (used only to deliver order-status update notifications to your device)

We do not collect payment card details, and we do not require an email address or password to create an account.

2. How Sign-In Works (WhatsApp OTP)

Instead of a password, Seltosa verifies your identity by sending a one-time numeric code to your mobile number over WhatsApp, using a third-party message-delivery service, WapMonkey. When you enter your phone number, we send it to WapMonkey along with the verification code so it can be delivered to you over WhatsApp. WapMonkey acts solely as a message-delivery processor for this purpose and does not have access to your other account or order information.

The verification code itself is short-lived (a few minutes) and is deleted from our systems automatically once it expires or you successfully sign in.

3. How We Use Your Information

We use the information described above to:

  • Verify your identity and let you sign in without a password
  • Create and maintain your account and business profile
  • Let you place, view, and track orders
  • Let authorized staff (admins) manage orders, pricing, and client accounts on behalf of Seltosa Group
  • Send you notifications about the status of your orders
  • Maintain the security and proper functioning of the app

We do not use your information for advertising, and we do not sell your information to third parties.

4. How Your Information Is Stored

Your account and order data is stored using Google Firebase (Firestore and Firebase Authentication), a cloud data platform operated by Google. Firebase stores and processes this data on our behalf, subject to Google's own security practices and data processing terms. We do not operate our own separate servers for this data — Firebase is our sole data storage provider.

5. Who Can See Your Information

  • Your own account and order information is visible to you within the app.
  • Authorized Seltosa Group administrators can view and manage client accounts and order information as part of operating the business (for example, to process and fulfill your orders).
  • We do not share your personal information with unrelated third parties, and we do not sell it.
  • Service providers who process data strictly on our behalf (Google Firebase for storage, WapMonkey for WhatsApp message delivery) may handle your information only to the extent needed to provide those services.

6. Data Retention

We retain your account and order information for as long as your account is active, or as needed to provide the service and meet legitimate business or legal record-keeping needs. One-time verification codes are deleted automatically shortly after use or expiry, as described in Section 2.

If you would like your account and associated data deleted, contact us using the details in Section 9, and we will process your request, subject to any records we are legally required to retain.

7. Your Choices

  • You may update your business profile information (name, company name, address, GST number) at any time within the app.
  • You may request a copy of, or the deletion of, your account information by contacting us (Section 9).
  • You may disable notifications for the app in your device settings at any time; this will not affect your ability to use the rest of the app.

8. Children's Privacy

Seltosa is a business-to-business ordering application intended for use by adult business clients and staff. It is not directed at children, and we do not knowingly collect information from children.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: seltosacare@gmail.com

10. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in the app or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the app after a change means you accept the updated policy.

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